Re:Re:@hollywood - bad experience

I cannot access the site.

Is there an issue?

Good Morning.

We are currently experiencing issues. The IT team are busy working on it currently.

Sammy Silver wrote: I cannot access the site.

Is there an issue?

Down for me - two platforms

This has been rectified.
Apologies for the inconvenience

.....although I have had my account closed.....I now receive SMS's from Hollywood almost everyday about their promotions etc.......go figure

Muhtiman wrote: .....although I have had my account closed.....I now receive SMS's from Hollywood almost everyday about their promotions etc.......go figure

I'm in the same boat
Last year they had me re-register (by accident?)
So for a few weeks they took my bets and then out of the blue just closed my account,no explanation given,no sorry,

It was basically just a big F. U
Who needs you?
Well the TOTE,Marshalls and two other Bookies get my Hard earned cash

Is it a question of a business growing so quickly that it doesn't have the right people and structures in place to cater for the growth...with the resultant poor(?) customer service experience ??

I caught the Hong Kong bipot but was paid out R0.

Are you guys experiencing an issue with this??

TNaicker wrote: Is it a question of a business growing so quickly that it doesn't have the right people and structures in place to cater for the growth...with the resultant poor(?) customer service experience ??

I think you hit the nail on the head.
also, an upgrade of software and hardware needed as well

Sammy Silver wrote: I caught the Hong Kong bipot but was paid out R0.

Are you guys experiencing an issue with this??

was it - R0 or + R0...

Deeno wrote:

TNaicker wrote: Is it a question of a business growing so quickly that it doesn't have the right people and structures in place to cater for the growth...with the resultant poor(?) customer service experience ??

I think you hit the nail on the head.
also, an upgrade of software and hardware needed as well

......same boat as the tote......:whistle:

Muhtiman wrote:

Deeno wrote:

TNaicker wrote: Is it a question of a business growing so quickly that it doesn't have the right people and structures in place to cater for the growth...with the resultant poor(?) customer service experience ??

I think you hit the nail on the head.
also, an upgrade of software and hardware needed as well

......same boat as the tote......:whistle:

I think the tote and the bookies have slightly different issues...

With the tote, the lack of investment in hardware has created an unstable website as it cannot cater for any increased traffic - the actual site hasn't changed much over the years and is simple as it should be for the purpose intended...

With the bookies, they have invested in the hardware but the websites are too cluttered with promotions and information that it runs into issues...takes too long to load a page, too long to process a bet, etc...doesn't matter what the hardware is, clutter is clutter...

Sadly, people have forgotten how to do simple or has simple become too difficult to do?

And in the end, no matter how great a system, process, policy or control is, it is the people therein that make or break it...