Hollywoodbets - Delays with Exotic Payouts Race 7

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2 weeks 2 days ago - 2 weeks 2 days ago #765936 by Dev
Dev created the topic: Hollywoodbets - Delays with Exotic Payouts Race 7


ANNOUNCEMENT:

Please note that due to system issues with the scratching of Hawwaam (the favourite of the VDJ), we will only be able to pay out all the Quartets on Greyville Race 7, in all likelihood by tomorrow. We are doing everything in our power to get it sorted sooner, but this unfortunately is a worst case scenario that occurred. We will make an announcement once all the bets have been cleared.

Bets that are paying on Race 7:
Fixed Wins/Places
Open Wins/Places
P6, PA, JP
Swingers - NOW PAYING
Exactas - NOW PAYING
Trifectas ' NOW PAYING

Bets that are NOT paying on Race 7:
Quartets
Last Edit: 2 weeks 2 days ago by Dev.
The following user(s) said Thank You: Dave Scott, Craig Eudey, Sweet Coetzee

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2 weeks 1 day ago #765949 by Dave Scott
Dave Scott replied the topic: Hollywoodbets - Delays with Exotic Payouts Race 7
All fixed

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2 weeks 1 day ago #765954 by Dev
Dev replied the topic: Hollywoodbets - Delays with Exotic Payouts Race 7
Yes all bet types were completed last night at 23:31. Thank you to all the Hollywoodbets customers for your patience. Apologies again for the inconvenience caused.

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2 weeks 1 day ago - 2 weeks 1 day ago #765966 by Dev
Dev replied the topic: Hollywoodbets - Delays with Exotic Payouts Race 7
Please note that at 23:31 last night all the bets struck on the 7th race at Hollywoodbets - the quartets, trifectas, swingers, exactas - as well as all multiples involving Hawwaam - were resulted completely and cleared.

We understand the frustration and aggravation this issue caused yesterday, and we completely apologize for the inconvenience caused.

It was the absolute worse-case scenario that could have happened - the Vodacom Durban July favourite being scratched at the start - and unfortunately the months and months of preparation we put into this massive race day did not prevent this issue from occurring.

Our team is already assembling today to identify the causes of this issue, and where it all went wrong.

We appreciate the overwhelming support that every customer gave us on this big day. Our customers make Hollywoodbets what it is, and we will do everything possible to get our systems right for you.

As trainer of the injured Hawwaam, Mike de Kock, said following the race: “We live to fight another day.”

- The Hollywoodbets Team
Last Edit: 2 weeks 1 day ago by Dev.

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2 weeks 1 day ago #765967 by Karma
Karma replied the topic: Hollywoodbets - Delays with Exotic Payouts Race 7
Barring the main race episode as mentioned, I give Hollywood a big thumbs up... Really have progressed since the issues of 2018... Keep it up Dev and team.

Are you living your life or waiting to die?

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2 weeks 1 day ago #765973 by Dave Scott
Dave Scott replied the topic: Hollywoodbets - Delays with Exotic Payouts Race 7
I must say its was a massive sinking feeling when the announcement was made you could just hear this massive sigh from the crowd.
Its racing and we live to fight another day.

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2 weeks 1 day ago #766016 by flydubai
flydubai replied the topic: Hollywoodbets - Delays with Exotic Payouts Race 7
Having previously been a vocal critic of Hollywood a few years back for a shambles, I will say their ability to stand up to yesterdays mess admirable. Especially appreciate the timeous communication. For me that’s what it all about. I can deal with a lot of *rap in the service industry.. just let me know where I stand and I am mostly happy. Good job under the circumstances.

‘Once more into the fray. Into the last good fight I'll ever know..’

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2 weeks 1 day ago #766018 by The Saint
The Saint replied the topic: Re:Hollywoodbets - Delays with Exotic Payouts Race 7
......and this afternoon Hollywood refused me to withdraw my winnings!

Waited 2 hours at your Boksburg branch trying to explain to who ever was on the other side of your authorisation department that I deposited 10 grand into my account on Thursday, got my 15% bonus, played it all on Friday on the Saturday July meetings at Greyville and Jozi...
I won back my 10 plus an additional 6k, some bright spark accused me of wanting to withdraw my bonus portion of my deposit...

I begged Hollywood to look at my account, my bets, my deposit, my winnings, without any luck, Hollywood staff did not understand the concept that punters place bets to make a profit, and then get the profit paid back to you....
Very frustrating trying to explain to the boffin on the other side of the line, begging them to please let me do my withdrawal, but to no avail, logic failed to kick in...

Hollywood Boksburg Manager, Nhlamuli Nkuna understood and he then fight my case further with his peers, and after 3hours in the store, someone saw the light.....

Thank you Nhlamuli, Kudu's for you...
Some Hollywood person just phone me, offering me a half hearted excuse...

Anybody from World Sports Betting reading this?.. I will like to open an account..




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