Unbeleivable Service

I received this email from youwin.com
I deposited some money to have some golf bets,I placed the bets on Saturday morning.
They were 25/1 about a golfer who during the 3rd round was 8/1 with most other bookmakers.
When I checked my account after the golfer won the tournament,they had cancelled the bet and refunded the money
back into my account using the palpable error get out.Fair enough I thought,it's not worth arguing if a bookmaker has made a mistake
or not updated their prices,they tend to find a way of wriggling out of paying..
The bet was £85 ew,a tidy some if they settled at the reduced odds of 8/1, but alas it was cancelled..

If that wasnt bad enough,can you farking Beleive this farking email...
I'm so angry I could drink a Malibu and coke,which I hate as much as Joey Barton..

Sent from my iPhone

On 30 Apr 2013, at 19:16, David Taylor wrote:



Sent from my iPad

Begin forwarded message:

From: youwin.com Customer Support
Date: 30 April 2013 14:22:44 BST
To:
Subject: [#FNV-610-96415]: Canceled withdrawal - flowers14
Reply-To:



Dear David,

Thank you for requesting your withdrawal.

Since the deposited funds were not used to place any succusful bets, I was
wondering if you have found any kind of difficulty or issues that have
not allowed you to
play. If that is the case, I would be glad to help you to be able to
use your funds as you prefer.

On the other hand, if the above is not the case, in our terms and
conditions is mentioned that any funds deposited should be wagered and
if that is not the case we will need to levy a fee for it:

3.6 Should you attempt to withdraw funds that were deposited but not
used for wagering, the account may be closed. Winunited may levy a
processing fee of 10% upon withdrawals in these circumstances.

www.youwin.com/en/help/general/terms-and-conditions

Please let us know if you wish to continue with your withdrawal, or if
you need any assistance to use your funds.

Best regards,

Lee

Customer Care Agent
www.youwin.com
Help youwin.com be even better! www.research.net/s/wecareaboutyou


Support Center: livesupport.winunited.com/index.php ?

Give us your response pls mate

ShezaPunter Wrote:

---

> Give us your response pls mate

I've told them if they steal 10% of my money,I will contact my pal at The Racing Post and advertise their little scam.
It's not the money,it's taking the piss

Got no email confirmation of the original bet????
Then tell the Doos to go fly a friggin kite...
surely if they give you the odds they have to pay you out?!

Top stuff Dave, and yes its nt the money,its the ethiccs behind it all.

I've emailed IBAS
Which is an anagram of bias,lol

faulty characters

Dont tell them you're goin to the Racing Post. Just do it.

I've just checked my bank account
Youwin.com have also charged me 3% on my deposit..
With 10% on my withdrawal,that is a shocking 13% charge on transactions.
My wife works at a court of law and today will be contacting someone for some legal advice

So YOUDONTWIN.COM X(

Dear David,

Thank you for your patience.

Our Payments Team have advised that as you have had your bets cancelled, we will waive the normal withdrawal fee should you wish to withdrawal your funds.

Thank you again for your patience.

Best regards,

Jemma


Customer Care Agent
www.youwin.com
Help youwin.com be even better! www.research.net/s/wecareaboutyou


Support Center: livesupport.winunited.com/index.php ?


They have seen sense..

Just another con..unbelievable..stick to Hollywood and Interbet..never any problems ever!