So they must have voted 'Sorry' !

Went into Interbet to have some small, fun bets.

Deposited funds : No response.
Called the various numbers : Engaged or Out-Of-Order
Connected via internet after a couple of attempts.
My online conversation was a good microcosm of business conditions in South Africa today:

Garrick Bergh: Are you getting this?
Avashini: Welcome back Garrick
Avashini: Please confirm the amount deposited?
Garrick Bergh: Deposited 20k via Std Bk. Not credited and phones out of order
Avashini: Please hold one moment
Avashini: Garrick, the Cape Town will update as soon as possible
Garrick Bergh: What does that mean in terms of time? Already missed a race
Avashini: They are experiencing electricity difficulty at the moment
Avashini: Please hold one moment
Garrick Bergh: Suggest you post that on ABC
Garrick Bergh: So that we know!
Avashini: We have voted your suggestion Garrick
Garrick Bergh: What was the result of the vote? Lol
Avashini: .... sorry

I hope I'm wrong in my assumption
So are they outsourcing their helpline to people who don't have a clue
Or the English language..?