Tab-Online

Muhtiman
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Re: Tab-Online

9 years 2 months ago

.....you wont see that cash today.....not because it is a bank/public holiday but withdrawals take no less than 24 hours.....get the cash....going to do a cash withdrawal myself from an agency later today.....none have banked cash yet....

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johnnycomelately
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Re: Tab-Online

9 years 2 months ago

#608807

That is the way i'm doing it too Muhtiman but even then you wait about 20 min for them to call accounts/head office to get clearance :dry:

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rob faux
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Re: Tab-Online

9 years 2 months ago

#608812

Compare this to the communication from Hollywood ................and Du Plessis blames the open bet .................lol :evil:

I'll never understand why those who promote tote betting ,never condemn "P" for piss poor service!

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Muhtiman
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Re: Tab-Online

9 years 2 months ago

#608820

.....to be fair to Hollywood and others.....it is easy to find good people....just gotta stay away from anyone that has Phumelela on the CV...... :lol:

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rob faux
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Re: Tab-Online

9 years 2 months ago

#608834

Mind you ,there is a racing website worse than Tab-Online .............paying a subscription fee to ARO is a joke ..................fails at least 50% of the time!

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Muhtiman
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Re: Tab-Online

9 years 2 months ago

#608855

rob faux wrote: Mind you ,there is a racing website worse than Tab-Online .............paying a subscription fee to ARO is a joke ..................fails at least 50% of the time!

.....ARO has compatibility problems with Internet Explorer.....try Google Chrome....

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Huchergh
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Re: Tab-Online

9 years 2 months ago

#608874

Huchergh wrote: This circus of mediocrity is never ending.

I made a withdrawal request on my account yesterday.

This morning I received an sms requesting a copy of my bank statement,so I called to confirm that this is legit.

The gentleman I spoke to said it was,and that they are doing a client update.

So I copied my statement and was about to mail it through when I looked at the email address that had been sent to me:

telebet@phumelel .com

and I thought really,shouldn't there be an a at the end of the Phumelel?

So I called,and lo and behold there is supposed to be an A at the end.

The email wouldn't have reached them.

What if I really needed this money asap,it is after all month end.

These may seem like small things to some,but it's just indicative of a general showing of TOTAL MEDIOCRITY.

Please Phumelela,just do these simple things right!

This is so funny!.

Despite any claims to the contrary,it is worthwhile posting stuff here.

I received this email earlier after having posted.

From:Telebet TBC <telebet@phumelela.com>
To:...
CC:
Subject:RE: Bank Statement
Date:28 Mar 2016, 12:20

THANKS WE DID RECEIVE THE BANK STATEMENT..

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johnnycomelately
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Re: Tab-Online

9 years 2 months ago

#608877

ABC rules!!! :lol:

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Huchergh
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Re: Tab-Online

9 years 2 months ago - 9 years 2 months ago

#608878

We may not get any public responses unless it really hits are nerve,but at least we do know that this site is read by THOSE WHO MAY NOT BE NAMED.

If only they'd actually listen to some top notch suggestions that get posted on this site.

Last edit: 9 years 2 months ago by Huchergh.

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Muhtiman
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Re: Tab-Online

9 years 2 months ago

#608965

.....what I really find amusing is that ever since they announced that the old betting portal is to be closed on the 14 April 2016......they seemed to have sorted out the "time out" problem on this old betting site......this morning I checked my balance and 2 hours later it was still open and did not need to log back in......has the migration to the new site sorted out this age old problem.....or have they lifted the time out window now that the system is to become redundant.....frankly not looking forward to use the new site.....dabbled with it over the past few days and it has improved drastically.....but still a step backwards compared to the colour full and more practical old system.....

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rob faux
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Re: Tab-Online

9 years 2 months ago

#608968

Muhti,I quite like the new site now that it has been fine tuned (still takes long to open the betting section though)
My problem is the "people|"aspect of Tab....................staff are incompetent/careless /lazy? which all falls under "mismanagement"
Even the customer care is mismanaged................if you wish to use the mail facility it doesn't accept the "type text" so the complaint never sends!

It is also ,surely a sad indictment when a customer can predict exactly when the website will fall over.................shouldn't that be a function of management with preventative measures?

I say again,the board of "P" fail in their fiduciary duty in many areas!

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Muhtiman
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Re: Tab-Online

9 years 2 months ago

#608969

......but is this new site not part of the solution to stop the system from collapsing every time traffic increases like it did this past Saturday.... :dry:

.....if not ...then what was the point of getting a new one.....bit pointless spending tom on a website re-vamp and the problem still remains that their main frame and software are still inadequate to handle a slight spike in betting traffic..... :S

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